Here are some UX FAILs I came across while paying bills over the weekend.

So, Time Warner, you're saying that I'm signed up for paperless statements, but I should also sign up for paperless statements? I'm confused. I'll probably now spend a couple of minutes making sure my account is setup the way I thought it already was only to discover it is.

I hesitate to mention this one because I'm thrilled that I can renew my car registration online, but it's a good example of breaking an established convention, so...here are some buttons on the California DMV site that are in the reverse order found on most web forms:

Even though westerners read from left to right, users are trained to find submit buttons on the far right, and buttons in that placement are the most likely to be clicked (let's call it the next-next-next sydrome). The order in this form places the emphasis on the back and cancel buttons, which might lead to users accidentally clearing the data they've entered or causing confusion when they go backwards instead of forwards in the flow of the form. One reason the standard convention works well is because usually 'forward' or 'next' calls-to-action are displayed on the right (often with an arrow icon pointing to the right), while the button or link for 'back' is displayed on the left (often with an arrow icon pointing to the left). Look at your web browser's back and forward buttons for an example of this. See how this form doesn't follow that convention?

Seen any UX FAILs lately? Share your links or post a description in the comments!